Brands
Shipping & Returns
Shipping Policy
Delivery Time
Orders are processed and shipped within 5-7 business days after payment confirmation.
Delivery times vary depending on the destination and typically take 10-12 business days. Please note that delivery times may be longer during peak seasons.
Shipping Charges
Free shipping on all orders within Turkey.
International shipping charges vary based on the total weight of the order and the delivery address. Customers are responsible for any customs duties and local taxes for international orders.
Order Tracking
Once your order has been shipped, you will receive an email with the tracking number and shipping status. You can track your order online.
Return & Exchange Policy
Return Conditions
You can return your products within 30 days of receiving your order.
Returned products must be unused, in their original packaging, and with all tags intact.
Customized or discounted items are non-returnable.
Return Process
To initiate a return, please email us at info@veyutoys.com with your return request. We will provide you with the necessary instructions for the return.
The customer is responsible for the return shipping cost unless the product is faulty or incorrect.
Refunds
Once we receive the returned products, we will inspect them within 7-10 business days. Approved returns will be refunded.
Refunds will be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank's processing times.
Faulty or Incorrect Products
If you receive a faulty or incorrect product, you can return it for a full refund or exchange.
For faulty or incorrect product returns, please contact us at info@veyutoys.com.
These policies are designed to ensure customer satisfaction and may be updated as needed. For any questions or return requests, please contact our customer service.